Disappointment with Beltone Hearing Aids

by Jerry
(Appleton, WI)

A long year of disappointment and a waste of $3000

First I’ll say, the staff at Beltone, couldn’t be nicer. BUT!

I selected the in the ear canal hearing aids. They have been squealing with feedback since I got them. Many trips back to Beltone and many failed fixes, none of which lasted more than two weeks. The improvement in word recognition never materialized.

Now 14 months later, hearing aids out of warranty, both microphone guards have fallen off, one has failed to work completely, and the other is very weak. I don't believe paying to have them fixed is worth it.

If you go to Belltone, I recommend:

1. If you aren't completely satisfied after the 30 day trial period. RETURN THEM! Do not buy, "you have to get used to them" or we can send them back and get the feedback fixed.

2. If you still have them and there is still a feedback problem, take them up on changing to another style.

3. If the promised better understanding of word, not just everything is louder, is not working for you, return them in the first 30 days.

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Jan 23, 2012
Beltone Hearing Aid Disappointment
by: Ron Allander NBC-HIS

Sorry to hear about your disappointment with your Beltone Hearing Aids. You gave some very good advice. If you're not happy with your hearing aids within the 30 day trial, consider returning them.

You could also ask your specialist for an extension of the 30 day trial period for another 30 days. This will allow her time to adjust the hearing aids and make them right.

If your audiologist had to send your hearing aids away for repair or remake during the 30 day trial period, they should extend the trial period automatically for the amount of time you did not have your hearing aids. So if it was 10 days from the time you gave them to your specialist until you got them back, the trial period should extend for at least 10 days.

If you ask for an extension and they agree, make sure they change and initial the new date or your disclosure form or purchase agreement.

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