Dissactisfaction with Audible hearing aids and technician

by Sue Kephart
(Lawrenceburg, KY)

I have my third set of hearing aids. The last 2 came from Audibel Hearing aid center in Franfort, Ky.

I have been having problems and keep going back for cleaning and adjustments as recommended. I have had this set for 18 months and was told I had wax in my ears. I went to my family doctor and he found a small amount of wax in one ear and the other was clean. I then went back to technician for second time in 1 week. This time he said he adjusted them about as far as he could and sent me on my way.

I came home and tried them, went to church and could not hear what was being said and we have a sound system in our church. I go back for the third time and told he had done all he could do but test me for new hearing aids. I feel that no matter how bad my hearing is, hearing aids that were purchased for $4,000 should last longer and be able to re-program for longer than 18 months.

Needless to say, I have been very dissatisfied with the aids and the service. I have decided that I do not have any faith in the technician and therefore will not return again for check-up in February.

I do feel that I should be compensated for some of the expense that I have been out, not only for part of the price of the aids but also for all the time that I sit and can not hear what is going on in the same room with me.

I have to say that I don't feel as I should reccommend your brand to any of my friends.

Sue Kephart
1131 McDonald Rd
Lawrenceburg, KY 40342

e-mail: raysue@shelbybb.net
Cell Phone:502-330-3981

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Mar 30, 2015
Audibel's poor product and service
by: Anonymous

Agree with this comment. My experience with Audibel service and products is poor. Disappointing, because they charge a premium price.

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