Dissactisfaction with Audible hearing aids and technician

by Sue Kephart
(Lawrenceburg, KY)

I have my third set of hearing aids. The last 2 came from Audibel Hearing aid center in Franfort, Ky.


I have been having problems and keep going back for cleaning and adjustments as recommended. I have had this set for 18 months and was told I had wax in my ears. I went to my family doctor and he found a small amount of wax in one ear and the other was clean. I then went back to technician for second time in 1 week. This time he said he adjusted them about as far as he could and sent me on my way.

I came home and tried them, went to church and could not hear what was being said and we have a sound system in our church. I go back for the third time and told he had done all he could do but test me for new hearing aids. I feel that no matter how bad my hearing is, hearing aids that were purchased for $4,000 should last longer and be able to re-program for longer than 18 months.

Needless to say, I have been very dissatisfied with the aids and the service. I have decided that I do not have any faith in the technician and therefore will not return again for check-up in February.

I do feel that I should be compensated for some of the expense that I have been out, not only for part of the price of the aids but also for all the time that I sit and can not hear what is going on in the same room with me.

I have to say that I don't feel as I should reccommend your brand to any of my friends.

Sue Kephart
1131 McDonald Rd
Lawrenceburg, KY 40342

e-mail: raysue@shelbybb.net
Cell Phone:502-330-3981

Comments for Dissactisfaction with Audible hearing aids and technician

Average Rating starstarstarstar

Click here to add your own comments

Mar 30, 2015
Rating
starstarstarstar
Audibel's poor product and service
by: Anonymous

Agree with this comment. My experience with Audibel service and products is poor. Disappointing, because they charge a premium price.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Audibel Hearing Aids Reviews.