Don't Buy Anything At Costco Hearing Aid Center
(Pembroke Pines, FL)
I went to Costco Hearing Aid department because my ENT wanted $4600 for hearing aids. I ended up buying the Kirkland Signature 5.0 hearing aids.
Overall, I think all the hearing aids at Costco are priced right and are very affordable but it was the technicians who can't figure out how to program the hearing aids.
My hearing problem is mild. I have a problem with hearing the TV and hearing soft spoken people. When I got the hearing aids for the first time, the technician did do a few tests.
Then she programmed the hearing aids and gave me a remote control with 3 different programs. She stated I should try to leave it on the basic program as the normal setting. Then switch the remote settings to Program 2 if I'm in a restaurant and don't want to hear background noises. Then switch to Program 3 when I am watching TV.
What she never did was put my hearing aids on me and then test me at a soft spoken level to ensure that the hearing aids worked. After having the hearing aids for 24 hours, I knew they were not working for my hearing loss.
I couldn't hear the TV any better and when I adjusted the program to Program 3, I just heard lots of hissing noise. When I was in a restaurant, I switched to Program 2 and then I couldn't hear the person I was eating with.
In one week, I went back 3 times for an adjustment and there was no improvement. Also, I asked the tech why I had to constantly switch to different settings? I have other friends that have hearing aids and they don't need any type of adjustment. The tech didn't know why I had to switch to different settings other than that was what she was taught.
Bottom line, Costco has great prices but the technicians are not trained to adjust the hearing aid to YOUR exact problem. They just use a general factory setting and send you on your way.
I did go to another place and got the Phonak Bolero 50 and they are fantastic. I do not have to adjust any of the settings. The audiologist at the new place spent 2 hours adjusting the hearing aids to my hearing problem and put me through many different tests.
Costco uses techs that are not trained. Most hearing places uses audiologists that have Ph.D or have Masters Degrees. Costco only has uneducated people with no college training. Pay a little more money and go somewhere good!