Incompetent Technician at Costco
by Don Clement
My Kirkland Hearing Aids are great and were a real bargain at $2,000. However, I have had some problems.
The plastic on the wire leading to the speaker has broken three times now on one or the other hearing aid. I live about an hour from the nearest Costco so each time I have to return to the store for hearing aid service it's a major trip.
I have had to return to the store numerous times, five or more, due to problems with the devices. I've been told to return to the store at a specific day and time only to find out that for one reason or another I would have to come back, i. e. the part isn't in yet. The technician who initially tested my hearing and fit me for the hearing aids, Ted?, didn't seem to know what he was doing.
He gave me incorrect information on more than one occasion and failed to properly instruct me on how to insert the hearing aids.
I think Costco should assign him to other duties that fit his abilities. Justin, the other technician seems very knowledgeable and professional. I have no complaints about him.
Now, my right hearing aid isn't producing any sound, or at a very weak volume. I drove to the store last Saturday only to find that the hearing aid department isn't open on Saturdays. Three hours of driving and gasoline use were wasted, not to mention my time.