Rude Costco Hearing Aid Specialist
by Carroll Brown
On 9-21-12 I purchased a set of hearing aids from your Rockwall, Texas store for $2762.
I was told to stop by any time for an adjustment. On 10-23 I stopped by for slight adjustment on 1 hearing aid and was rudely told must have an appointment. I chalked it off as I must have misunderstood to JUST STOP BY.
On 10-30 I called and made an appointment for Friday 11-2 at 4:00 PM.
While walking into the store at 3:45 my phone rang and it was Kim from the hearing aid dept again rudely wanting to know why I did not make my 3:00 appointment. He said he left me a message.
I was taken back and asked if he called my cell phone or home phone (which he did not have the #) and he said home.
I ask "wasn't my appointment at 4" and he said "yes but he had a conflict and I changed it".
When I got home after a 30 mile drive I had no messages on my home phone.
Don't tell me to just stop by unless you mean it.
After your sale you don`t care.
At this point you may be getting the hearing aids back since I have 90 days to decide.