Serious problems at Costco hearing aid department
by Unsatisfied Costco Customer
(San Diego, California)
I had an appointment at Costco's hearing aid department in Carmel Mountain on Oct. 10. The hearing aids I have on loan from Scripps are twice as much as those at Costco, and they are not covered by my health insurance. My audiologist at Scripps made it very clear that I could try the hearing aids on loan for 30 days and then pay for and keep one, both, or neither.
The woman who led me into the hearing aid booth at Costco did not say hello or introduce herself to me. I finally asked her what her name was. She continued to be rude while she asked me questions for her questionnaire, and when she found out that I already have hearing aids on loan from my audiologist, she said, "I don't like this. You finish your business with her before you do your business here!" I told her that I was going to buy hearing aids at Costco. She said, "Go home and think about it before you come back." I reiterated that I was going to buy hearing aids. She said, "I have a bad feeling about this."
I went back at 3:00 on Oct. 16 to pick up my hearing aids. I estimated the appointment would be 45 minutes and made another appointment nearby for 4:00. She did not greet me when I arrived or make eye contact with me.
We went in the booth and she didn't say a word me. She tried to sync up the hearing aids to the computer but kept getting an error message. It took her a half hour to get them working. She still had not spoken to me.
I asked her how long the appointment was supposed to be, and when she said one hour, I said that I needed to leave at 3:50 and asked if she wanted me to reschedule since a half hour had already passed. She said, "No, I don't want you to reschedule." I stayed, and in 20 minutes she tried to get an hour appointment in.
Despite her measuring my ears the week before, the plastic cord that goes from the hearing aid to the piece in my ear was too long, so the hearing aid did not sit on top of my ear where the speakers are supposed to be but behind it. When she first looked at one of the hearing aids, she said that the technician who works there had put the plastic cord on backwards.
I put them on and she said, "How do they sound?" We were in a sound-proof booth and she was not talking to me or putting anything on the computer for me to listen to. I was sitting there in silence and I was supposed to know how they sounded.
She dumped everything into a brown box, handed it to me, and said to make an appointment for two weeks later. I left with hearing aids I did not know how to operate because I had not tried the buttons myself, and the cord was the wrong length.
I do not want to go to another Costco hearing aid center because I have lost confidence in that department. I had NEVER had a Costco employee who was rude before this. The hearing aids at Scripps are expensive, but they are the right length, the audiologist had them synced to the computer before I arrived, and she made sure I understood how to use them before I left less than an hour later.